Enquiries

Every quotation a buyer generates lands in Enquiries, with the products, options, quantities and prices they chose.

An enquiry is created the moment a buyer taps to send their quotation from your catalog link. You do not need to copy anything from WhatsApp or retype an order. Each one is saved with the buyer, the date, the products and the grand total.

Think of Enquiries as your sales inbox. It tells you who wants what, and which buyers still need a reply. Working through it every day is the simplest way to stop orders slipping through the cracks.

The inbox

Open Enquiries from the menu to see the inbox. Each card shows the buyer's company (or name), the time it arrived and up to five product chips with their quantities. If the buyer typed a note, the first part of it appears on the card too.

• Filter by status: All, New, Seen, Replied or Archived.
• Filter by buyer with the All Buyers dropdown.
• New enquiries always sit at the top.
• Export CSV downloads all enquiries.

Finding the right enquiry fast

The New filter shows a small count badge when unopened enquiries are waiting. Start your day there. The status and buyer filters work together, so you can pick a buyer and then switch between statuses.

The inbox shows 20 enquiries per page. Use the page links at the bottom to go further back.

Export CSV

Export CSV downloads every enquiry for your account as a spreadsheet. It does not follow the filters on screen. Each row has these columns:

Open the file in Excel or Google Sheets to count enquiries per month, or to find buyers who have gone quiet.

Inside an enquiry

Click any card to open the full enquiry. The left side shows what the buyer wants. The right side shows who they are and lets you reply.

• Invoice Items: products, options, quantities and totals.
• Buyer Details, with Reply on WhatsApp and Reply by Email.
• Your Internal Notes: private notes, up to 2,000 characters.
• Download PDF (the buyer's quotation) and Download CSV.

Invoice Items

Each product appears once, with its photo and SKU. Under Combinations you see every option the buyer chose, such as a material, size or colour, with its own quantity, unit price and total. The Grand Total sits at the bottom.

For example, a garment buyer may order the same kurta in two combinations: Cotton, size M, quantity 50 at ₹420, and Cotton, size L, quantity 30 at ₹440. Both lines show under one product, so you can read the order at a glance.

Buyer's Note

If the buyer wrote a message, it appears in a Buyer's Note box. Buyers often use it for delivery dates, transport details or special requests. Always read it before you reply.

Buyer Details and replying

Buyer Details shows the buyer's name, company, mobile, email and city. Tap the mobile number or Reply on WhatsApp to open a WhatsApp chat with them. Reply by Email opens your email app, and it shows only when the buyer gave an email.

Replying from here does not change the status by itself. After you reply, set the status to Replied yourself (see below).

Enquiry Info

The Enquiry Info box shows when the enquiry was Received, the Channel the buyer used, and the first characters of the Link it came from. The link code helps you match an enquiry to the catalog link you shared.

Your Internal Notes

Notes are for you and your team only. Buyers never see them. Use them to record what you agreed, so anyone picking up the enquiry later knows the story.

• "Called on 12 Mar. Agreed 5% extra discount on 100+ pcs."
• "Dispatch by VRL Logistics, payment 50% advance."
• "Asked for sample of blue shade first."

Type your note and click Save Notes. Notes can be up to 2,000 characters.

Download PDF and Download CSV

Download PDF gives you the same quotation PDF the buyer received. The button shows only when a PDF was saved for that enquiry. Download CSV gives you the line items as a spreadsheet: product, SKU, material, variant, quantity, unit price, total and grand total.

The CSV is handy when you need to pass the order to your warehouse or enter it in your accounting software.

Statuses

Status tells you where each enquiry stands. Keeping it up to date turns your inbox into a simple to-do list.

Changing the status

Only the change from New to Seen happens on its own, the first time the enquiry is opened. Every other change is yours to make.

1. Open the enquiry.
2. In the Update Status box, choose New, Seen, Replied or Archived.
3. Click Update Status. You return to the inbox.

You can set an enquiry back to New if you want it to stay at the top as a reminder.

A daily routine that works

A few minutes each morning is enough for most sellers. Here is a routine many B2B teams follow.

1. Click New and open each enquiry. Read the items and the buyer's note.
2. Reply on WhatsApp with stock, delivery time and any price change. Then set the status to Replied.
3. Add an internal note with anything you agreed.
4. Click Replied and chase buyers who have not answered in two or three days.
5. Set finished or lost enquiries to Archived.

Common mistakes